Adessa Group and Raven Intel Announce Partnership Measuring Customer Experience & Satisfaction

Adessa Group and Raven Intel Announce Partnership Measuring Customer Experience & Satisfaction

Adessa Group and Raven Intel announced today that they have entered into a partnership for service delivery benchmarking and data analysis on customer satisfaction and implementation metrics. Raven Intel is providing reports and data analysis based on cloud human capital management (HCM) customer reviews covering key performance indicators such as on-time and on-budget delivery of services.

Raven Intel is an independent B2B peer review site amplifying the voice of the cloud enterprise software customer with regards to their implementation experience, with a mission to help customers find their perfect implementation consulting partner.

“At Adessa Group we consistently gage customer feedback on our projects, as an integral and continuous part to improve the service delivery and experience.  Adding to this, the Raven Intel customer review data, provides us an additional and public source on implementation and support quality”, commented Luc Bossaert, Adessa Group’s Partner and Chief Strategy Officer.

“We’re delighted to be partnering with Adessa Group to provide them with data-driven insights into their customers’ implementation experiences. We believe that the early adopters of measurement and openness will reap the benefits of building trust with their customers,” said Bonnie Tinder, Founder & CEO of Raven Intel.

With their independent, cross-platform data and powerful analytic capabilities, Raven Intel will provide evidence-based reporting to Adessa Group. They will provide benchmarks against industry-wide measures of customer satisfaction, team quality and performance, scoping accuracy, and implementation process.

Adessa Group Customer Experience & Satisfaction Metrics vs Rest of Industry

Adessa Group Metrics vs Rest of Industry
Source : Raven Intel

About Raven Intel

Raven Intel is the only peer review site devoted exclusively to gaining insight into B2B services. It is an online community designed to help enterprise software customers independently find their perfect implementation partner.  Raven Intel consolidates the options in a single place–across all major cloud software platforms. It helps ERP customers search for and engage the best partners. It gives system implementers a place to promote their cloud project success and to find customers looking for what they do. Raven Intel also provides software vendors a bird’s eye view of their service delivery ecosystems. For more information, visit RavenIntel.com.

About Adessa Group

Adessa Group is a SAP HCM and SuccessFactors Partner providing HR services across Europe: Advisory, Implementation, Integration and Migration from On-Premise to Cloud. We focus on HR technology with a wide range of HR processes: from HR Foundation processes (core HR, Payroll, Time, Benefits), across Talent Management, to provide the foundation for Digital HR solutions. Adessa Group assist clients in all aspects of their projects, from feasibility study over the technical integration to outsourcing. Founded in 2005, Adessa Group provides services all over Europe with offices in Belgium, Germany, Switzerland, France and Spain. For more information, visit www.adessa-group.com.

Read our reviews on Raven Intel or tell us your story about our partnership.

 

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The Adessa Group was founded in 2005 as a specialized, pan-European Human Resources service provider. The company was founded with the vision of supplying sustainable computer solutions through the development of an international network of subsidiaries, close to their customers and with the aim of growing organically. This vision was translated through the values that shaped Adessa’s corporate culture.   You can follow us on LinkedIn by clicking here.