Improve Employee Experience at the Moments that Matter

The workplace is changing, and employees, managers, and organisations need to adapt. Putting the well-being of the employee first will increase their willingness to make additional efforts and contribute to individual and organisational performance. How do you create an organisation where people are coming to work, not because they need to, but because they want to? Adessa Group supports you in building and improving Employee Experience in your organisation.

Employee Experience Management 

Employee Experience Management is the process of monitoring and understanding how employees feel about their experience as employees of your organisation, analysing the results and then taking action to improve this experience involving line managers.

Adessa Group will help you measure and improve your Employee Experience by putting Qualtrics technology in place to enable you to design Experience Management and support this new way of work, integrated with SAP SuccessFactors.

SAP- Qualtrics logo

Why designing Employee Experiences? 

Improving the employee experience is becoming a top priority, because it will have a positive impact on your organisation, at every step in the Employee lifecycle:


  • Engagement

    Creating a positive experience leads to more engaged employees, which in turn contributes to a better company culture.


  • Recruiting

    With a positive experience from your employees, your good reviews can attract potential talents. Plus: You can manage Candidate Experience so candidates feel better about your organisation along the whole application journey


  • Retention

    Retaining top talent is a struggle for many businesses. Make sure you give the best workplace to your employees, a sense of purpose, help them feel comfortable and enable them to make a difference.


  • Happy customers

    Better employee experience leads to better customer experience with all the positive impact this creates: customer attraction, customer loyalty and revenue.


  • The bottom line

    So, your investment in a positive employee experience pays off with lower cost and higher revenue.

What is Qualtrics?  

Qualtrics is a leading solution designed to collect, analyse and respond to experience data (“X-data”) using a variety of survey and feedback techniques with powerful analytics, interactive role-based dashboards, so stakeholders (line managers, HR, Board) can quickly and easily obtain the insights they need and leverage the action planning tool to implement changes.

Combined with the operational data (“O-data”) of SAP SuccessFactors or SAP HCM, it gives you a complete overview of all events inside and outside of work that affect the employees and support them at every moment that matters.

combining SAP SuccessFactors with Qualtrics

Below you will find the Employee Experience Management Solutions brochure and a presentation for more detailed information including the Packaged offering for Qualtrics with SAP SuccessFactors or SAP HCM.

Employee Experience Management Solutions brochure
Packaged offering for Qualtrics with SAP SuccessFactors or SAP HCM

How to design a strong Employee Experience

All you have to do is start with a manageable target. Qualtrics is not complicated to implement if you start simple and evolve. Starting with a simple engagement survey setup to get a baseline and maybe adding a few Life Cycle surveys to get feedback about a particular moment in the journey of employees can go fast.

Attraction / Recruitment
This phase is crucial because it is the first opportunity to introduce your company culture and build trust with a potential recruitment.

Onboarding
Getting feedback at this stage not only helps to improve your onboarding process, but also identifies possible gaps or inconsistencies in knowledge and training.

Exit
An exit survey allows you to understand the reasons behind an employee’s decision, so you can make the necessary adjustments to reduce future turnover and show that their feedback is appreciated. And you’ll need to ask these questions anyway to guide your transformation process. With Qualtrics, you just make this more effective, comprehensive and efficient, and in addition obtain analytics to get better insights.

Your action plan should consist of the following:

  1. Determine
  2. Collect
  3. Analyse
  4. Act

Experience surveys give you a lot of valuable information, but there’s no point in having it if you don’t take action.

Below you will find an interview with Ruben Bru of Qualtrics and a podcast with the HR Director of Uniqa, an insurance company that Adessa Group helped to give Employee Experience Management a new impulse. 

Qualtrics podcast with Uniqa

Conclusion

A strong employee experience is one of the most powerful investments your organisation can make. It will lead to noticeable benefits such as a broader talent base, improved retention and increased revenue. So, take this amazing opportunity to start investing in Employee Experience, because it does pay off.

Adessa Group is offering SAP, SuccessFactors & Qualtrics certified consultants to give you quick access to the combined power of these solutions. If you want to find out, whether Qualtrics can support your transformation journey, contact sven.ringling@adessa-group.com

Interested in learning more? Contact us to receive more information from our experts on Qualtrics.

Follow us on LinkedIn or check our webpage https://adessagroup.com/back-to-business to benefit from our Back to Business topics!

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Adessa Group was founded in 2005 as a specialised, pan-European Human Resources service provider. The company was founded with the vision of supplying sustainable computer solutions through the development of an international network of subsidiaries, close to their customers and with the aim of growing organically. This vision was translated through the values that shaped Adessa’s corporate culture.   You can follow us on LinkedIn by clicking here.